For Want of a Nail is a famous proverb, click to read the proverb and some good analogies, butterfly effect, chaos theory for example.
There is no question in my mind that the most important thing in any organization is
communication. The failure to communicate leads to all sorts of problems. Here are two recent examples.
I was aware that Dr. Sosa Fey had scheduled a Delta Mu ceremony. It did NOT occur to me that accounting majors would be involved. My mindset was simply that Delta Mu was a management group, not true, there are other groups for accounting students though we do not have them here. The nail conundrum continued, as I walked out of the building that afternoon I even picked up a program for that evening. Someone had used a fancy script for the title, making it near impossible to read in my opinion. I gave up reading and left. That of course was the program for the ceremony.
Moving right along, I picked up the license plates for my vehicle at the Toyota dealership. The young lady neglected to point out that the registration sticker was contained in the paper along with the license plates. Needless to say I have no idea where that piece of paper, and my registration, is now. I did put the plates on the car. Now I have to go stand in line, etc. since the dealership did not bother to point out the importance of what they had handed me. Interestingly the dealership was amazed that I did not realize this, but I do not pick up license plates every day. Their solution was to remnd the receptionist to remind people. What is wrong with that solution?
Receptionists come and go, there should be a cover sheet wtih a reminder, and the person should sign that they read it and realize what they received. This is known as an audit trail in auditing.
For want of a nail, the shoe was lost....
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