B/W reports that Toyota is retinking it self in terms of EM 2 which stand for Everythign Matters Exponentially. The entire company, manufacturing, servicing, etc is being re examine. Seems TMC has fallne down the quality list. And TCM is very aware that only a few years back, Ford was looking good, and now is gasping for air. Here is true TQM at work in re examining what is happening and making sure things stay fixed. Emphasizing sales numbers has resulted in customer dissatisfaction, remember how Dr. Deming said to never manage by the numbers? Workers are learning to 'massage' the doors of newly made cars looking for defects, all 30,000 will undergo re training.
TQM, it works as we say in Managerial Accounting. Let's hope all this re think results in a new more interesting MR 2, the last one was a dog with only an 1800 cc engine.....
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